The Strategic Business Unit-Distribution of Kerala State Electricity Board Ltd is responsible for the distribution of electricity in the State of Kerala except in Thrissur Municipal corporation and Munnar( Kannan Devan Hills). The SBU-D of KSEBL comprises three distribution regions namely South, Central and North.
The South region, headed by the Chief Engineer (Distribution South) with head quarters at Thiruvananthapuram, has a consumer strength of 31,77,121 . This region consists of 7 Electrical Circles, 20 Electrical Divisions, 63 Electrical Sub Divisions and 211 Electrical Sections, as on February 2015.
The Central region is headed by the Chief Engineer (Distribution Central) with head quarters at Ernakulam. Its consumer strength is 35,20,958 and consists of 7 Electrical Circles, 23 Electrical Divisions, 69 Electrical Sub Divisions and 227 Electrical Sections, as on February 2015.
The Northern region, with its head quarters at Kozhikode is headed by the Chief Engineer (Distribution North). This region has a consumer strength of 47,11,715 and consists of 11 Electrical Circles, 27 Electrical Divisions, 79 Electrical Sub Divisions and 310 Electrical Sections, as on February 2015.
With the intention of providing quality power and for assuring better customer service, Kerala State Electricity Board Ltd has made all its Distribution Section offices more customer friendly. All Section offices are equipped with vehicles for attending to complaints from consumers. The grievances of consumers are redressed within the time frame stipulated by KSERC. The Training Centres ensure the timely imparting of training to employees through orientation programs and separate sessions arranged at Section offices and at various levels. They are motivated to achieve the goals with top priority to Safety aspects. Sunrise meetings are conducted in Sections offices everyday. Scheduling of maintenance works, deployment of various wings, daily allocation of vehicle, material allocation, arranging new service connections, reviewing previous day’s work and other important issues are discussed transparently and effectively in such meetings. Continuous monitoring/evaluation of progress of works (both Capital and O&M) at various levels helps in achieving the plan targets. KSEBL is now engaged in a mission to electrify all the households in the State and hence the drive is to establish a wider distribution network throughout the state with the support of Govt. of India and the State Government.