Dyuthi 2.0
Despite all the achievements in Dyuthi, KSEB Ltd as a distribution utility has enough scope to achieve standards of global competence in certain areas of performance, which the organization had.. Read More
Important Updates
Milestone
cloud telephony services
Cloud telephony services implemented on 17 .05 .2023
2023Introduction of Service At Doorsteps
In "Service at Doorsteps," the customer can make a service request via a phone call or register the service themselves, eliminating the need for an in-person visit.
2021Kerala becomes India's first state to have 100% household electrified.
In 29.05.2017 Kerala becomes India's first state to have 100% household electrified.
2017Formation of Centralised Customer Care and attached 24x7 Call Center.
Formation of Centralised Customer Care and attached 24x7 Call Center in 20/02/2014
2014Formation of Model sections
Formation of Model sections in 01.06.2009
2009Formation of Transmission and Distribution Coordination Committee
Formation of Transmission and Distribution Coordination Committee in 05.04.2008:
2008Formation of Consumer Grievance Redressal Forums(CGRFs)
Formation of Consumer Grievance Redressal Forums(CGRFs) in 16.03.2006
2006Formation of Transformer Field Repair Unit
Formation of Transformer Field Repair Unit 28.10.2005
2005Formation of Trouble Call Management System(TCMS)
Formation of Trouble Call Management System(TCMS) in 01.04.2004
2003Formation of Public Grievance Redressal Cell
Formation of Public Grievance Redressal Cell in 16.10.2003
2003Distribution Automation Project
Distribution Automation Project
2002Formation of Profit Centers
Formation of Profit Centers in 1990-2000
1990Introduction of Bi monthly spot billing and Self-meter reading system
Introduction of Bi monthly spot billing and Self-meter reading system in 01 .04 .1990
1990First Tariff revision
01.12.1958 - First Tariff revision
1958Formation of Kerala State Electricity Board
Kerala State Electricity Board formed in 1957
1957Formation of Electricity Department
Electricity Department formed in 1933
1933Formation of Electricity Division
Electricity Division formed in 1927
1927cloud telephony services
2023-05-17
- KSEBL implemented the Cloud telephony Services on 17th May 2023 with the help of service providers M/s. Airtel on the phone number 9496001912. Any number of consumers can register a complaint/service request/get billing info, via Call (IVR) & WhatsApp without any manual intervention or waiting in a queue.
- An automated voice callback facility - "VOICE BLAST" was also implemented along with the above services to provide disconnection alerts to consumers one day prior to their disconnection date. Consumers will receive this automated voice callback alert from the phone number 8048214203.
Featured Articles
Dyuthi 1.0
Dyuthi 1.0 ( Dyuthi 2021) With a grand vision to uplift the distribution system of the State to the best in the nation and also to achieve international standards in.. Read More