Milestone
CLOUD TELEPHONY SERVICES
Implementation of Cloud Telephony Services
2023CENTRALISED CUSTOMER CARE CENTRE
Formation of Centralised Customer Care Centre and 24x7 attached Call Centre
2014TROUBLE CALL MANAGEMENT SYSTEM (TCMS)
Formation of TCMS - Kottayam Municipal Area
2006TROUBLE CALL MANAGEMENT SYSTEM (TCMS)
Formation of TCMS - Kozhikode City
2004TROUBLE CALL MANAGEMENT SYSTEM (TCMS)
Formation of TCMS - Kochi City
2004TROUBLE CALL MANAGEMENT SYSTEM (TCMS)
Formation of TCMS - Kollam City
2004TROUBLE CALL MANAGEMENT SYSTEM (TCMS)
Formation of TCMS - Power House, Thiruvananthapuram
2004CLOUD TELEPHONY SERVICES
2023-05-17
KSEBL implemented the Cloud telephony Services on 17th May 2023 with the help of service providers M/s. Airtel with the mobile number 9496001912. Any number of consumers can register a complaint/service request/get billing info, via Call (IVR) & WhatsApp without any manual intervention or waiting in a queue. Consumers can register No power supply complaints without the need of a smartphone by sending an SMS to 9496001912 in the format: NP. An automated voice callback facility - "VOICE BLAST" was also implemented along with the above services to provide disconnection alerts to consumers one day prior to their disconnection date. Consumers will receive this automated voice callback alert from the phone number 8048214203.