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KSEBL's "Services at Doorsteps" Initiative: A Revolution in Customer Service

In a quest to enhance the quality of life and elevate customer service standards, the Kerala State Electricity Board Limited (KSEBL) embarked on a groundbreaking journey with its flagship project, "Services at Doorsteps." Initially launched as a pilot project under the Electrical Circle, Palakkad, on October 1, 2020, this transformative initiative quickly gained momentum and was officially inaugurated at the state level by the Honorable Chief Minister of Kerala on February 6, 2021.

The "Services at Doorsteps" project by KSEBL is a pioneering endeavor aimed at simplifying the lives of its customers. This initiative enables consumers to request various services, including New Connections, Ownership Change, Tariff Change, Connected Load Change, Phase Conversion, Meter Shifting, and more, without the need to physically visit the section office. Here's how you can avail of this remarkable service:

  1. Toll-Free Helpline (IVR): You can initiate your service request by calling the toll-free number 1912 or 0471-255554. This automated system provides both automated and manual assistance to cater to your specific needs.
  2. Cloud Telephony (IVR 2): For a fully automated experience, call 9496001912. This service streamlines the process, ensuring a seamless experience for consumers.
  3. Web-Self Services (WSS) Portal: Visit the WSS portal at wss.kseb.in to register your service request conveniently online. This user-friendly web portal empowers consumers to take control of their service requests.
  4. WhatsApp Chatbot: Engage with the fully automated WhatsApp Chatbot at 9496001912. It offers quick and efficient assistance, making service requests a breeze.
  5. Section Office: If you prefer a personal touch, you can always visit your nearest section office and register your service request manually. KSEBL is dedicated to accommodating various preferences.

Upon registering your service request through any of these channels, the dedicated team at KSEBL will promptly get in touch with you. They will collect preliminary details and schedule a field verification date. To streamline the process further, KSEBL employs state-of-the-art mobile apps, enabling field staff to collect necessary details and upload essential documents seamlessly.

To make the service even more convenient, the required fees can be remitted online, ensuring a hassle-free experience for consumers. Once the fee is remitted and the service request is initiated in the service processing software, KSEBL's committed team will promptly execute and complete your request.

The "Services at Doorsteps" initiative by KSEBL stands as a testament to their unwavering commitment to customer satisfaction and ease of access. This innovative project not only simplifies the process of availing electrical services but also exemplifies KSEBL's dedication to harnessing technology for the benefit of their consumers.

Experience a new era of customer service with KSEBL's "Services at Doorsteps." Say goodbye to long queues and paperwork, and embrace a more convenient and efficient way of accessing electrical services. With multiple avenues to connect and a user-friendly online portal, KSEBL ensures that customer satisfaction remains a top priority. Join the revolution today and discover a world of convenience at your doorstep.


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