1.

Service Name

New Connection (Construction purpose)

2.

Description of the service with prerequisites

Application of a new service connection (construction purpose) satisfying the following prerequisites:

1. Complete the installation of the meter board with proper earthing.
2. Ensure wiring completion with ELCB/RCCB.

3.

Eligibility conditions of applicant for availing the service (if any)

1. The applicant should be the legal owner or legal tenant of the property/building.

4.

Fees applicable and payment options available

All Low Tension(LT) applicants can submit online applications for new service connections by payment of Application Fees of Rs 50 /-.

Applicants having connected load up to and including 20 kW who require only Weatherproof service less than or equal to 35 m (i.e. not requiring construction of OH line including phase addition, installation of support poles, pole insertion, etc) for effecting service connection can opt for Package Connection (Service connection before field verification). Such applicants can remit online all the requisite fees for a new service connection including Application fees, Security Deposit, and entire expenditure for the Service connection. For such applicants, a connection shall be arranged (possibly in two working days time) if there is no pending service connection application in that category. The inspecting personnel accompanying the team effecting the service connection will verify the details. However, if any additional information, consent, or sanction is required for effecting the service, the service connection will not be effected until necessary orders are obtained from the competent authority. The applicant has to agree to remit additional amounts if any, on demand, after inspection.

For applicants where overhead line extension or installation of poles (support, insertion etc) is required for effecting service connection, the cost can be ascertained only after field inspection. Such Applicants can submit their application online and pay the required Application Fee. The cost (Estimated cost for Service connection + Security Deposit) thus ascertained during field inspection will be intimated to the applicant through e-mail and SMS after inspection and the applicant need to remit the amount subsequently.

5.

Designated Officer/Office for service delivery

Assistant Engineer of the concerned section office

6.

Online application processing procedure and process flow

PROCEDURES AND PROCESSES

1. Once an application is submitted by the applicant through any of the channels provided by KSEBL, the application will be received at the concerned section office were service is requested.
2.On receipt of the application form, the section official will verify the application form and assign an official for providing requested service as per the delegation of powers.
3.The assigned official will conduct site inspection if required, within the stipulated time specified in the Kerala Electricity Supply Code 2014 and assess the requirements required for providing requested service.
4.An estimate of works required for effecting the requested works will be prepared by the inspecting official and submitted for approval
5.As per the inspection report, sanction will be given if in order and demand note of the estimated amount will be raised as per the cost data approved by KSERC if any works are required for effecting the requested service.
6.Once the consumer remits the estimated amount, priority will be assigned for completing the works involved in effecting the requested service.
7.Officials will be assigned for completing the service at premises of  the consumer and also for updating the service status in softwares
8.Requested service will be effected within stipulated time mentioned in the Kerala Electricity Supply Code 2014

For more details refer chapter V of the Supply code 2014

Click here to know more

7.

Service timeline

1. Inspection of the premises of the applicant and preparation of the cost estimates, and issuance of demand note including security deposit  seven days from the date of receipt of application form.
2. Giving the connection: one month from the date of receipt of the application.

Provided that the priority for releasing connections shall be fixed with reference to the date of remittance of required expenses and security deposits and submission of the required documents. 

 The overall timeline for releasing a new electricity connection, from the date of receipt of a completed application and all payments as per the demand note, shall be as specified here under in the cases where supply can be provided only after the extension or augmentation of the distribution system.

• LT line including conversion from single phase to three-phase: forty-five days for the first one kilometer or part thereof and fifteen days for every additional kilometer or part thereof.

8.

Comprehensive list of required documents

1. Proof of Identity of the Applicant: Electoral Identity Card/Indian Passport/Driving Licence/Ration Card/Photo Identity Card issued by any Government Agency/PAN Card/AADHAR Card/Photo Identify Certificate from Village Panchayat or Municipality or Municipal Corporation).
2. Proof of ownership or occupancy of the premises: 

• Approved plan / building permit issued by local body for Construction sites
• Applicants shall furnish any of the documents listed below as proof of ownership.
  (Ownership certificate of the building issued by Municipal Corporation or Panchayat / Ownership or Possession certificate of the land issued by competent Revenue authority / Copy of title deed duly attested by a Gazetted Officer or KSEB Ltd officer /Copy of the Land Tax payment receipt issued by Revenue authorities issued within 1 year/ Occupancy certificate from Municipal Corporation or Panchayat ).
  An applicant who is not an owner but an occupier of the premises/tenant, shall furnish a no objection certificate from the owner of the premises along with any of the documents listed above.

Any one of the following documents (issued in the address mentioned in the application) can also be submitted as proof of ownership in place of the above documents.

Residential Certificate issued by local body/Electoral identity card / Indian passport / AADHAR card / Ration card/ Photo identity card issued by any Government agency, most recent water or telephone or gas connection bill issued by Government company or agency / NREGP (Desiya Grameena Thozhil Urappu Padhathi) card

3.  The test cum completion certificate of the premises wiring issued by a licensed wiring contractor should be produced at the time of field inspection.

9

Contact details of the supporting officer (including Telephone No and Email ID)

Concerned Section Office / 1912 (Tollfree Customer Care number)