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Tariff Change

Things to know
1. Service Name Tariff Change
2. Description of the service To change the tariff depending on the purpose of usage.
3. Eligibility conditions of applicant for availing the service (if any)
  1. The applicant should be the legal owner/tenant/occupant of the property/building.
4. Fees applicable and payment options available
  1. SINGLE PHASE: Application fees: Rs. 10/- plus GST; IF/TF: Rs. 25/- plus GST
  2. THREE PHASE: Application fees: Rs. 10/- plus GST; IF/TF: Rs. 50/- plus GST
5. Designated Officer/Office for service delivery Assistant Engineer of the concerned section office
6. Online application processing procedure and process flow
  1. Create an account with KSEBL by registering in the KSEBL Web Self - Service Portal - wss.kseb.in.
  2. Apply for Tariff Change by logging in and uploading the necessary documents.

    PROCEDURES AND PROCESSES

    1. Once application is submitted by the consumer through any of the channels provided by KSEBL, the application will be received at the concerend section office were service is requested.
    2.On receipt of the application form, the section official will verify the application form and assign an official for providing requested serivce as per the delegation of powers.
    3.The assgined official will conduct site inspection if required, within the stipulated time specified in the Kerala Electricity Supply Code 2014 and assess the requirements required for providing requested service.
    4.An estimate of works required for effecting the requested works will be prepared by the inspecting official and submitted for approval
    5.As per the inspection report, sanction will be given if in order and demand note of the estimated amount will be raised as per the cost data approved by KSERC if any works are required for effecting the requested service. 
    6.Once the consumer remits the estimated amount, priority will be assigned for completing the works involved in effecting the requested service. 
    7.Officials will be assinged for completing the service at premises of  the consumer and also for updating the service status in softwares
    8.Requested service will be effected within stipulated time mentioned in the Kerala Electricity Supply Code 2014

    For more details refer chapter V of the Supply code 2014

7. Service timeline

Within 7 days from the date of receiving the application.

  • Arrear or excess charges if any shall be determined based on the actual period of wrong classification and the account of the consumer shall be adjusted accordingly.  
  • If the actual period of wrong classification cannot be ascertained reasonably, the  period shall be limited to a period of twelve months or a period from the date of last  inspection of the installation of the consumer by the licensee whichever is shorter. 
8. Comprehensive list of required documents Click here to know more
9. Contact details of the supporting officer (including Telephone No and Email ID) Concerned Section Office / 1912 (Tollfree Customer Care number)

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